Enterprise Rent-A-Car at 2111 Peters Creek Parkway, Winston-Salem, North Carolina.

I am 90% sure I will never take my business here again. The employees are great , my issue is with corporate's procedures. My business has rented here over the years and as of late, Enterprise has instituted rental policies (even when you're using a business account card) that can make one feel as though he/she is a criminal trying to steal one of their cars. The need to see a bill with my name on it along with extra fees charged to my business debit card because it is a "business debit card" and not a "credit card" are over the top. They have obviously ingrained horror stories into their employees about cars being stolen and shipped over seas that they freely use as evidence to support why they must be so intrusive when renting their cars out. Regardless if you have rented before several times, they will do it each time outside of 30 days. I rented a car from Avis today and encountered nothing but the utmost courtesy and respect from them. I did not hear excuses about why I needed to show a bill on my phone or why I was being charged extra for my form of payment. Just good old fashion customer appreciation, respect and satisfaction. Many corporations fail when guys sitting in an office lose touch with how every day people feel. Your policies say a lot about how you view your customer base. Enterprise needs to get a grip and stop treating their customers like criminals. You just lost a customer because no one spending their hard earned money needs to be treated like this. P.S. Instead of spending time and money on a reputation management company to reply to bad reviews why don't you survey your customer base about your rental process and avoid getting bad reviews?