Pet Supermarket at 412 South Stratford Road, Winston-Salem, North Carolina.

Awful! I went in looking for some fish and after waiting by the tanks for 15 minutes, I finally had to walk up to the counter and ASK FOR ASSISTANCE! The three young adults seemed perturbed that I had interrupted their conversation and when one young man FINALLY strolled over to help me, he was uninterested and cold. I felt like I had to hurry up and get what I wanted so he could return to his conversation. When I asked basic questions about the fish I wanted (such as: proper water temperature, compatibility with other types of fish, feeding requirements...) he didn't seem to know the answer and acted as if it was too much of a bother to go and ask someone who might know. When I inquired about some of the dead fish floating in the tanks, he acted as if he hadn't noticed them. The lack of concern, several dead fish floating in the tanks and the poor customer service just turned me off. I have several aquariums, 2 dogs, 2 cats and 1 bird...and would have been a "worthwhile customer." I saw lots of good products on the shelves that I was interested in and would have purchased - but after this visit, I just wasn't interested in shopping there. I left Pet Supermarket and drove all the way to the other side of town to Pet Supplies Plus. The drive was definitely worth it. I received wonderful customer service and healthy fish...and even spent more than $300 on pet food and pet supplies! The silver lining is, the bad experience at Pet Supermarket lead me to find a different pet store that I am very happy with.

I special ordered 2 corydoras from the manager Zach who was knowledgeable and pleasant. All of the sales associates I spoke with were helpful and friendly. The fish arrived quickly and in good health. I will be back!